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Privacy Notice

Heat Relief Depot respects your privacy. Rest assured that any and all information collected on this site will be kept strictly confidential. We will never share, sell or otherwise compromise any information provided to us from our website. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

Use of Customer Information

Information that you provide to us on is used strictly to process your order. We will notify you by phone or email when there is a question on your order. We will also notify you by email you when your order is placed and when it is shipped. If you have joined our mailing list you may receive periodic emails notifying you of specials and sales. There may be occasions where your order is shipped directly from the manufacturer to expedite delivery to you. In this case only your shipping and product order information will be provided to the manufacturer .


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online to prevent the possibility of credit card and customer information theft.

An SSL Certificate (Secure Sockets Layer), also called a Digital Certificate, creates a secure link between a website and a visitor’s browser. By ensuring that all data passed between the two remains private and secure, SSL encryption prevents hackers from stealing private information such as credit card numbers, names and addresses. We utilize a nsProtect™ Secure Certificate which uses the strongest data encryption available to keep our customer’s sensitive information safe.


Cookies referenced in online communications refer to small simple text files place on your computer to help our website remember you. The use of cookies on THIS website simply relates your member profile to your computer to save you from having to type in your log-on or shipping information more than once. Cookies in no way are capable of spreading viruses or obtaining any information from your computer that you do not directly provide to us by submitting it via one of our forms. Cookie information cannot be shared either, only our website will know the information you give us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you have set your browser to decline cookies, our site will remain fully functional. However, it will not be able to identify you when you return, so if you have established an account you will need to manually type in your ID and password.